Senior Associate, Global Technical Support

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

.SCOPE OF RESPONSIBILITIES
Provide system level post-sales support for CIENA’s Customer base. This includes testing, 
troubleshooting and remote technical support for CIENA products. A firm understanding of the fiber 
optic transport and/or switching protocols is essential. Knowledge and experience with personal 
computers, Microsoft office suite of software. Mid-level expertise in data communications protocols 
including Ethernet and IP networks is required. Experience with UNIX and SUN/Oracle systems would be 
beneficial. Experience with Element Management or Network Manageme...