Senior Associate

Overview To work in a senior role in the team, take on extra responsibilities like Checking, Authorising, Training, Error analysis, root cause analysis, suggest solutions to improvise the quality of the team along with contributing to the daily production in the team. Key Accountabilities and main responsibilities Strategic Focus

To be a team player, maintain good working relationships with colleagues, collaborate with others to achieve the team’s goals. 

Operational Management

Suggest and identify process improvements/ process simplification ideas that positively impact efficiencies, quality standards and customer experience across the business 

Complete mandatory training by the required due date.

To create & up keep Business Process Manuals & Make training manuals.

To work as a Subject Matter expert in the team.

To ensure the quality and productivity of ones/ self-production exceeds expectations.

People Leadership

To be a mentor to the new joiners or colleagues who need assistance.

Work collaboratively across the firm to achieve the Goals of the team / company

Governance & Risk

To assist with query handling, quality error analysis, identify root cause and help with solutions to close the gaps.

Experience & Personal Attributes

Good knowledge of Microsoft Office. Knowledge of writing Macros would be of added advantage.

Effective communication skills, both written and verbal 

Prioritisation and time management skills, demonstrating flexibility and ability to work autonomously 

Demonstrates good teamwork ethics, showing willingness to assist peers and take on additional tasks 

Able to maintain a high degree of accuracy and attention to detail 

Actively seeks out self-improvement, professional development opportunities and feedback 

Ability to work on tight deadlines and follow processes

Basic understanding of relevant industry knowledge and commercial impacts 

Takes ownership of role, responsibilities, and understands the impact on the wider team

Willingness to work in Rotational Shifts

Should have a can do mentality.