Job Description
We are seeking a proactive and skilled IT Support Specialist to join our global team. This role requires a solid understanding of ITIL concepts and the ability to troubleshoot and resolve a range of technical issues related to Windows operating systems, Microsoft products, and network connectivity.
Essential Skills & Knowledge
- Strong command of written and spoken English.
- Basic understanding of ITIL concepts (Incident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etc.).
- Ability to propose basic troubleshooting and repair solutions for Windows operating systems.
- Proficiency with local and cloud-based Microsoft products, including:
- MS Office/O365
- SCCM
- Azure
- Exchange
- Server 2008-2016
- Ba...
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