Senior Associate IT

Eurofins is seeking a friendly, enthusiastic, self-motivated individual to be responsible for supporting the technical needs our customers across North America which includes but is not limited to troubleshooting and resolving customer hardware, software, printing and general network connectivity issues. Support ranges from simple How To questions, to complex technical issues.

This position requires a high degree of customer service, emotional intelligence, empathy and listening skills. It also requires the ability to fully capture all issues thoroughly in writing. Support includes hardware, software, printing and general network connectivity issues. Service Desk monitors the progress of all incidents/requests until closure (End-to-End Management). Service Desk is also instrumental in handling outages and keeping our customers informed.

The responsibilities of this position periodically change and therefore, each Service Desk teammate must be open-minded and be considere...