Job Description
Senior Associate, Portal performance
Role Summary
We are seeking a skilled Portal Performance professional to support the performance, optimization, and user experience of our MyHR portal, built on the ServiceNow platform. This role will focus on monitoring portal usability, responsiveness, content effectiveness, and service delivery performance to help ensure a reliable and efficient digital employee experience.
As a key contributor working with HR, IT, and end users, you will apply technical understanding, user experience insights, analytics, and business context to support ongoing enhancements and improvements to the HR portal as a core channel for global HR services.
Key Responsibilities
Portal Performance & Optimization
Role Summary
We are seeking a skilled Portal Performance professional to support the performance, optimization, and user experience of our MyHR portal, built on the ServiceNow platform. This role will focus on monitoring portal usability, responsiveness, content effectiveness, and service delivery performance to help ensure a reliable and efficient digital employee experience.
As a key contributor working with HR, IT, and end users, you will apply technical understanding, user experience insights, analytics, and business context to support ongoing enhancements and improvements to the HR portal as a core channel for global HR services.
Key Responsibilities
Portal Performance & Optimization
- Support monitoring of end-to-end performance of the MyHR portal on the ServiceNow platform.
- Analyse portal usage data and perf...
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