Job Description

Overview

Senior Associate, Process Manager

As a Sr. Associate Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Sr. Associate, Process Manager will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices.

General Responsibilities: 

  • Day to day oversight of multiple business processes. Monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups; make final recommendations for approval on changes. 

  • Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting...

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