Job Description
Overview
Senior Associate, Product Management - Agent Servicing PlatformProduct Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
We are seeking a product manager to join the Servicing Strategy organization supporting the Agent Servicing platform. As a platform product manager you will be responsible for delivering data-driven outcomes and solutions which support a developer and agent experience that fosters a community of collaboration, scalability, and this role you will:
Apply discovery and research techniques to solve internal customer pain points
Break down business epics into features and further into user stories
Write acceptance criteria and lead grooming efforts with the tech team
Drive day-to-day prioritization of work, troubleshoo...
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