Senior Associate, Production Services Infrastructure Support Analyst

Senior Associate, Production Services Infrastructure Support Analyst

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Associate, Production Services Infrastructure Support Analyst to join our Production Services team. This role is located in Pune.

In this role, you’ll make an impact in the following ways:

• Client Inquiry/Payment Application support, primarily for newer ‘Immediate Payments’ products and services.
• Researching moderate to complex payment issues relative to Application and Infrastructure components. Work with various Application and infrastructure teams to resolve any issues.
• Monitoring system health, responding and escalating to alerts, diagnosing issues, and resolving incidents. Work towards minimizing downtime and any service disruptions.
• Contributes to the achievement of team objectives and work on special projects as assigned.
• Metric gathering, reporting and tracking for SLA’s and OLA’s.
• Incident post-mortems, documentation and creating both formal procedures and informal reference documents or job aides are often part of the duties to prevent recurring issues.

To be successful in this role, we’re seeking the following:

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required.
• 4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus.
• Provides on-site and on-call support through analysis and works with various application and infrastructure teams to remediate.
• Communicates both formally and informally with customers and end users.
• Experience with Microsoft Office Word, Excel, and PowerPoint needed for metric report development and tracking.
• Ability to research issues independently and share that knowledge with not only the end client but also other team members, or members of other teams under the production services or development umbrella.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom
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Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.