Senior Audit Manager

Overview

• Lead the nationwide Store Operations Assurance program, ensuring uniform and accurate execution of store audits with strong calibration across regions.

Customer Service Audit – GR.EE.T Framework

• Audit how Store Heads and Area Heads reinforce the framework.
• Identify gaps in service execution and recommend focused interventions.
• Monitor alignment of customer service standards with overall store operations performance.

Compliance & SOP Adherence

• Ensure stores comply with corporate policies, legal requirements, and retail operating standards.
• Audit inventory-related activities, including receiving, transfers, cycle counts, and shrinkage trends.
• Partner with HR and Treasury for cases requiring further investigation.
• Assess how effectively Store Heads and Area Heads enforce operational policies and maintain compliance within their stores.

Collaborat...