Job Description
At Lyft, our purpose is to **_Serve and Connect_** . To do this, we start with our own community by creating an open, inclusive, and diverse organization.
The Associate Experience team is at the heart of transforming how Lyft delivers world-class customer support at scale. We're looking for passionate, driven engineers to build the next-generation platform that empowers thousands of customer care agents to deliver exceptional, personalized support experiences. Unlike most companies racing to replace human support with AI, we're building something more sophisticated: a unified platform where agents work alongside AI copilots powered by LLMs, turning complex customer issues into moments of genuine connection that drive long-term loyalty.
The Associate Platform team is responsible for a multi-year infrastructure transformation - consolidating fragmented vendor systems into a homegrown case management platform integrated with intelligent agent copilot capabilities that l...
The Associate Experience team is at the heart of transforming how Lyft delivers world-class customer support at scale. We're looking for passionate, driven engineers to build the next-generation platform that empowers thousands of customer care agents to deliver exceptional, personalized support experiences. Unlike most companies racing to replace human support with AI, we're building something more sophisticated: a unified platform where agents work alongside AI copilots powered by LLMs, turning complex customer issues into moments of genuine connection that drive long-term loyalty.
The Associate Platform team is responsible for a multi-year infrastructure transformation - consolidating fragmented vendor systems into a homegrown case management platform integrated with intelligent agent copilot capabilities that l...
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