Senior Business Analyst

Role Summary:

The Senior Business Analyst – Digital Workspace Services, ITSM & Service Delivery plays a critical role in enabling high-quality end-user services across Flowserve's global environment. This role partners closely with Digital Workspace, Service Desk, Deskside, NOC, IT Asset Management, and managed service providers to analyze, optimize, and govern IT service delivery processes.

The position focuses on ITSM process maturity, service performance visibility, escalation management, vendor service delivery, and continuous improvement within the Digital Workspace Services & Operations (DWSO) function. The role requires strong analytical skills, operational awareness, and excellent spoken and written English to support global stakeholders, vendors, and IT leadership.

Your role:

Digital Workspace & End User Services Analysis

• Analyze and document end-to-end Digital Workspace service processes, including Service Desk, Desks...