Job Description

JOB DESCRIPTION

Req ID: 350619 

We are currently seeking a Senior Business Analyst - Customer Experience to join our team in Dublin, Dublin (IE-D), Ireland (IE).

Responsibilities

  • Drive the Define and Design phase for all prioritised initiatives within the Customer & Proposition platform.
  • Work cross-functionally with stakeholders to build detailed high-level business requirements.
  • Develop stakeholder and process maps, map customer journeys, and conduct as-is and future state assessments.
  • Facilitate stakeholder workshops and fully document business requirements in alignment with project methodologies.
  • Customer Journey Mapping & Design: Lead stakeholder workshops to map current ('as-is') customer journeys, identify pain points, and define detailed future-state processes and requirements for high-priority transformations.
  • Business Value & Impact Assessment: Develop comprehensive business cases, including benefits r...

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