Job Description
Description
Role Summary
In thisrole,you willbe responsible fordesign andplanning, processoptimization,and analytics for our digital-first customer engagement initiatives.You will beleveragingdigital toolslike Sprinklrand data-driven strategies fordigitalengagementto guide customers through their lifecycle.You willuse analytics and automation to deliver personalized digital journeys,identifyat-risksegmentsand expansion opportunities,and create self-service resourcesto cost-effectivelydrive growth.This role is ideal for a proactive and strategic thinker who is passionate about using technology to deliver exceptional customer experiences.
What you will do
Design anddeliverscalabledigitalprograms: Plan, implement, and continuouslyoptimizedigital-first engagement initiatives that drive product adoption, customer satisfaction, and value realization across a broad customer base.
Leverage Data and Analytics: Use custom...
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