Senior business analyst (erp)

Role Title
Senior Business Analyst (ERP)
Role Purpose
Lead end-to-end business analysis, functional process design, and documentation ownership for building/implementing an ERP platform for an IT Services company, including multi-country localizations and multi-tenant operating model requirements—starting from scratch through discovery, baseline, build support, UAT, and go-live.
Reporting & Governance
- Reports to: Program Manager / ERP Product Owner / Head of Applications
- Key interfaces: Finance, Delivery/PMO, Sales/Ops, Procurement, HR (if in scope), Regional country leads, Solution Architect, QA, Data/Integration
- Accountability: Requirements baseline, RTM ownership, sign-offs, change impact analysis, UAT enablement
Senior Responsibilities (End-to-End)
1) Discovery & Requirement Engineering (Senior Ownership)
- Drive workshops and stakeholder interviews across business units and countries.
- Document AS-IS and design TO-BE process flows (swimlanes/BPMN).
- Produce high-quality FRD/FRS (or user stories) with acceptance criteria and business rules.
- Define ERP-aligned non-functional requirements (security, audit, performance, retention).
2) Build the ERP BA Documentation Pack from Scratch
Own creation, governance, and versioning of the full documentation suite:
- Vision / Scope / Assumptions & Constraints
- BRD (if applicable) + FRD/FRS or Story Map
- Process maps (AS-IS / TO-BE)
- Data dictionary + master data model inputs
- Integration requirement specs (events, mappings, validations, error handling)
- Reports & KPI catalog
- Role & permission matrix (RBAC / So D)
- Requirements Traceability Matrix (RTM)
- Change request log + impact analysis
- UAT strategy, scenarios, scripts, and sign-off pack
3) Multi-Country Localization (Country-by-Country Specs)
- Create a Country Localization Matrix covering:
- currency, fiscal calendars, taxation (VAT/GST/withholding), statutory reporting
- invoice legal requirements, payment/banking formats
- compliance, audit, retention policies where applicable
- Produce per-country gaps and common/global baseline.
4) Multi-Tenant Model (Saa S / Shared ERP Platform)
- Define tenant boundaries and configuration policy:
- tenant isolation (data/security/config), provisioning flow, shared vs tenant-specific settings
- numbering series, templates, tax rules per tenant/country
- reporting: tenant-level + consolidated (as permitted)
- upgrade/versioning expectations, feature flags/backward compatibility
- Create Tenant Model & Configuration Policy documentation.
5) Delivery Support, Backlog Governance & Stakeholder Sign-offs
- Lead backlog refinement with PO and tech teams; prioritize by business value and dependencies.
- Ensure alignment between requirements and solution design/configuration.
- Own sign-off workflow and baseline control to prevent scope creep.
6) Testing, UAT & Go-Live Enablement
- Create end-to-end test scenarios mapped to RTM (SIT/UAT).
- Manage requirement clarifications during testing and triage.
- Support cutover readiness: migration validation, reconciliation checkpoints, training inputs, hypercare backlog.
ERP Functional Coverage (IT Services Focus)
- Lead-to-Cash (Quote → Contract → Project → Billing → Collections)
- Project-to-Profit (WBS/milestones, delivery, costing, margin)
- Time & Expense (timesheets, approvals, expense policy)
- Resource Management (allocation, utilization, capacity)
- Billing & Revenue (multi-currency, taxation, credit notes, dunning; rev rec if applicable)
- Finance (GL, AR/AP, intercompany, cost centers, statutory reporting)
- Procure-to-Pay (vendor, PO, invoice matching, payments)
- HR integration / employee master (if in scope)
#itservices