Senior Business Analyst

• Assists in the development of technical standards and policies to meet the customers, peers, and organization;

• Recommends and facilitates quality improvement efforts;

• Formulates and defines system scopes and objectives through research and fact-finding combined with a basic understanding of user needs and business systems and industry requirements;

• Creates process change through the integration of new processes with existing ones and communication of changes to impacted Business Systems teams;

• Establishes and maintains strategic partnerships with assigned customers in order to help them meet their business and technical needs;

• Participates in the development of strategic plans based on customer needs;

• Analyzes business and user needs, document requirements and devises new technical business system solutions, or revises existing system logic difficulties as necessary;

• Develops or modifies moderately complex information or telecommunication systems processes;

• Facilitates the delivery of technical business solutions and products to customers;

• Manages the expectations of customers, peers, vendors, and management;