Senior Business Analyst

Summary

Summary The Senior Business Analyst (BA) is a key contributor within the Retention group, focused on enhancing customer retention, streamlining digital workflows, and improving the overall customer experience across Thomson Reuters' digital ecosystem. This role bridges the gap between business challenges and actionable solutions, driving high-quality delivery and alignment across cross-functional teams.

About the Role

As Senior Business Analyst, you will play a central role in supporting Retention initiatives by partnering closely with product, engineering, UX, operations, analytics, and change management teams. Your responsibilities will include:

• Business Analysis & Requirements:
  • Lead discovery efforts to define business needs, requirements, and user journeys for Retention initiatives.
  • Create detailed documentation, including user stories, workflows, acceptance criteria, and business rules, to clearly c...