Job Description

Overview

A senior-level position responsible for defining, implementing, and optimizing ITIL processes while leading service transition initiatives across the organization. This role to drive operational excellence, digital transformation and customer experience.

Process Management

  • Implement processes including Level 3 and 4 process documentation
  • Map and optimize process interlocks across service management functions
  • Develop and maintain use cases for process implementation
  • Lead ITSM tool configurations and implementations (ServiceNow)
  • Design and implement customer-specific ITIL operational solutions
  • Establish and maintain operational level agreements (OLAs)

Integration & Transition Management

  • Establish and maintain delivery frameworks for service transition
  • Lead business requirements gathering and analysis
  • Orchestrate operational readiness activ...

Apply for this Position

Ready to join TELUS Digital? Click the button below to submit your application.

Submit Application