Job Description
**What do we do?**
+ The TTS Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the global Treasury & Trade Services business. The team works on business problems focused on driving acquisitions, cross-sell, revenue growth & improvements in client experience.
+ The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and machine learning algorithms to build predictive models & other solutions, and designs go-to-market strategies for a huge variety of business problems.
ROLE DESCRIPTION
+ The role will be Business Analytics Analyst (C11) in the TTS Analytics team
+ The role will report to the AVP/VP leading the team
+ The role will involve working on multiple analyses through the year on business problems across the client life cycle – acquisition, engagement, client experience and retention – for the TTS business
+ This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholders
QUALIFICATIONS
**Experience:**
+ Bachelor’s or Master’s Degree with 5-8 years of experience in data analytics
+ Must have:
+ Marketing analytics experience
+ Experience on business problems around sales/marketing strategy optimization, pricing optimization, client experience, cross-sell and retention
+ Experience across different analytical methods like hypothesis testing, segmentation, time series forecasting, test vs. control comparison etc.
+ Good to have:
+ Experience in financial services
+ Experience working with data from different sources and of different complexity
+ Predictive modeling using Machine Learning
+ Experience with unstructured data analysis, e.g. call transcripts, using Natural language Processing (NLP)/ Text Mining
**Skills:**
**Analytical Skills:**
+ Strong logical reasoning and problem solving ability
+ Proficient in converting business problems into analytical tasks, and analytical findings into business insights
+ Proficient in formulating analytical methodology, identifying trends and patterns with data
+ Has the ability to work hands-on to retrieve and manipulate data from big data environments
**Tools and Platforms:**
+ Proficient in Python/R, SQL
+ Experience in PySpark, Hive and Scala
+ Proficient in MS Excel, PowerPoint
+ Good to have:
+ Experience with Tableau
**Soft Skills:**
+ Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form
+ Should have excellent communication and inter-personal skills
+ Strong process/project management skills
+ Ability to coach and mentor juniors
+ Contribute to organizational initiatives in wide ranging areas including competency development, training, organizational building activities etc.
------------------------------------------------------
**Job Family Group:**
Decision Management
------------------------------------------------------
**Job Family:**
Business Analysis
------------------------------------------------------
**Time Type:**
Full time
------------------------------------------------------
**Most Relevant Skills**
Please see the requirements listed above.
------------------------------------------------------
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
------------------------------------------------------
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._
_View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
+ The TTS Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the global Treasury & Trade Services business. The team works on business problems focused on driving acquisitions, cross-sell, revenue growth & improvements in client experience.
+ The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and machine learning algorithms to build predictive models & other solutions, and designs go-to-market strategies for a huge variety of business problems.
ROLE DESCRIPTION
+ The role will be Business Analytics Analyst (C11) in the TTS Analytics team
+ The role will report to the AVP/VP leading the team
+ The role will involve working on multiple analyses through the year on business problems across the client life cycle – acquisition, engagement, client experience and retention – for the TTS business
+ This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholders
QUALIFICATIONS
**Experience:**
+ Bachelor’s or Master’s Degree with 5-8 years of experience in data analytics
+ Must have:
+ Marketing analytics experience
+ Experience on business problems around sales/marketing strategy optimization, pricing optimization, client experience, cross-sell and retention
+ Experience across different analytical methods like hypothesis testing, segmentation, time series forecasting, test vs. control comparison etc.
+ Good to have:
+ Experience in financial services
+ Experience working with data from different sources and of different complexity
+ Predictive modeling using Machine Learning
+ Experience with unstructured data analysis, e.g. call transcripts, using Natural language Processing (NLP)/ Text Mining
**Skills:**
**Analytical Skills:**
+ Strong logical reasoning and problem solving ability
+ Proficient in converting business problems into analytical tasks, and analytical findings into business insights
+ Proficient in formulating analytical methodology, identifying trends and patterns with data
+ Has the ability to work hands-on to retrieve and manipulate data from big data environments
**Tools and Platforms:**
+ Proficient in Python/R, SQL
+ Experience in PySpark, Hive and Scala
+ Proficient in MS Excel, PowerPoint
+ Good to have:
+ Experience with Tableau
**Soft Skills:**
+ Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form
+ Should have excellent communication and inter-personal skills
+ Strong process/project management skills
+ Ability to coach and mentor juniors
+ Contribute to organizational initiatives in wide ranging areas including competency development, training, organizational building activities etc.
------------------------------------------------------
**Job Family Group:**
Decision Management
------------------------------------------------------
**Job Family:**
Business Analysis
------------------------------------------------------
**Time Type:**
Full time
------------------------------------------------------
**Most Relevant Skills**
Please see the requirements listed above.
------------------------------------------------------
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
------------------------------------------------------
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._
_View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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