Job Description

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In this role you will:
  • Act as a liaison between business and technology on any new application or project scope

  • Participate/lead discoveries around impact, that planned changes have, on the Contact Center platform, working with both the technology and business teams

  • Identifies key players and stakeholders

  • Communicates with outside teams that have a role to play in projects and gets the right parties involved

  • Attends and leads scrums/huddles tracking and reporting critical data

  • Supporting the release management process including OR and security Scans

  • Owning/managing training and low level design documentation as part of new projects/implementation

  • Roll out spotlight sessions to the team, communicating any new application scope

  • Work closely with project/application leads to identify and address roadblocks and delays

  • Escalate impactful developm...

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