Senior Case Manager - Remote

Overview

Church World Service, Inc. (“CWS”) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement, and disaster.

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

The Senior Case Manager, Virtual Integration Services provides culturally humble and client-centered services to support 100 % virtual case management for newcomers across diverse geographies in the U.S. The role accompanies newly arrived immigrants or recently granted asylees facing barriers to access the tools, information and services they need to thrive in their communities. The position conducts outreach, virtual screening, assessment, case management, resource creation and service coordination referrals through unique, individual case management plans, in line with program guidelines.

This role also supports the timely administration of rental assistance in line with funder requirements. In many cases, the role may coordinate with other ORR service providers, immigration legal service providers and other community-based organizations to coordinate continuum of care and help program participants meet their needs and achieve self-sufficiency goals. Additionally, the position will conduct research and outreach to a wide array of community service providers to advocate for access for clients to promote local integration in a diverse number of locations.

The VIS team frequently serves Dari, Haitian Creole, Spanish and Pashto speakers. Fluency in these or other refugee languages is desired.

This is a grant funded position through the Preferred Communities Supplemental funding and is expected to last through September 29, 2026

Responsibilities

Handle complex and difficult, or crisis case situations.

Conduct comprehensive assessments for clients with varying needs

Develop support plans and coordinate services required with in-house programs and various outside agencies

Document all contacts and services in client case files and maintain case note logs. In addition to documenting all services, record clients’ public assistance usage. Complete all required reports.

Advocate for clients to ensure the client applies for all federal, state, local or non-governmental programs for which the client qualifies. Provide support and crisis intervention when needed.

Keep informed about client immigrant issues, changing federal policies and available services to clients, using current information to better identify and serve clients.

Establish and maintain strong relationships with community agencies, social services and professional providers.

Continuously monitor complex progress and evaluate effectiveness of support plans and recommend changes as needed.

Perform all duties in a culturally and linguistically appropriate manner.

Undertake other duties as assigned.

Must be 21 years of age.

Position Specific Responsibilities & Skills:

Listed below is where specific responsibilities and skills can Be chosen from this list This will be completed by hiring manager – can include funder/program requirements. Samples include:

Welcome and orient clients to the community through the provision of program

Secure appropriate and affordable housing for new clients; develop relationships with local landlords.

Empower clients to formulate realistic yet ambitious employability plans.

Assist clients to implement their employability plans.

Advocate on behalf of clients, and refugee-serving voluntary agencies.

Offer interpretation and translation services to refugee clients, as well as transportation to interviews and appointments as necessary. (Compensation is paid by CWS for mileage when using personal vehicle.)

Work with clients to remove barriers to employment and realize the goal of family self-sufficiency.

Identify support services that may assist clients in becoming self-sufficient, such as ESL, transportation, immigration services, and childcare.

Counsel clients in areas such as job interview skills, expected behavior on the job, and proper hygiene.

Communicate with volunteer coordinator to organize volunteer assistance to welcome clients. Ensure volunteer availability and suitability to support the completion of prearrival activities.

Attend training and conferences as requested by supervisor. Develop and deliver targeted training for case manager staff.

Represent the program at meetings and speaking engagements relevant to the responsibilities of the position.

Work varied hours, including some night and weekend work.

Qualifications

Education and Experience:

Education: Bachelor’s Degree in related field

Experience: Minimum of 4 years' previous work experience in case management or human service delivery providing support to US refugee and/or immigration populations.

Required Skills:

There are two openings for this position - one incumbent must be fluent in Spanish.

Social Casework Principles

Deep understanding of social casework principles and practices.

Motivational interviewing

Trauma informed case management 

Stewardship of power differentials

Strengths-based case management

Promote anti-racism and equity and inclusion

Educate and empowerment

Demonstrate ethical and professional behavior

Power and Privilege awareness and intersectionality

Communication & Interpersonal Skills

Excellent verbal and written communication, as well as the ability to build rapport and demonstrate empathy with clients and colleagues. 

Ability to build rapport across-language and culture e.g. action-oriented rapport building such as teaching someone how to ride the bus or through appreciation of learning from newcomers

Problem-Solving & Critical Thinking

Ability to analyze situations, identify problems, and develop effective solutions. 

Systems thinking understand how individuals, families, community's and policies interact

Engage in policy practice: Understand how policies and the systemic level interact with individuals and families access resources and services

Assessment & Planning

Proficiency in conducting assessments, developing service plans, and evaluating client progress. 

Co-creation of Self-Sufficiency plans

Scaffold education and empowerment

Computer Literacy

Ability to utilize computer applications for documentation, communication, and data management. 

Utilize different forms of technology (WhatsApp, phone, Zoom, email, etc.) to build rapport and communicate with clients based in diverse communities throughout the U.S.

Knowledge of Relevant Laws and Regulations

Understanding of federal and state laws related to social services and immigration. 

Understanding of immigration legal policy and how it interacts with long-term forms of immigration relief

Understanding of how different policies interact differently with different ORR eligible communities

Strong Interpersonal & Communication Skills

Language fluency in written and spoken English is required.

Superior written and verbal communication skills.

Ability to demonstrate empathy, possess the ability to understand feelings clients.

Awareness of different cultural, religious and backgrounds to provide support.

Time Management & Organizational Skills

Ability to efficiently plan, manage tasks and juggle multiple clients and meet deadlines.

Accurately record client interactions, progress and relevant information in case notes and other databases as required.

Teamwork & Collaboration

Work effectively with team, other professionals and support providers.

Technical Proficiency

Proficiency with Microsoft Office.

 Experience working with case management or other relevant databases a must.

The ability to multi-task, prioritize projects, maintain accurate records.

Knowledge of Support Resources

Be well-versed with local services, programs and support systems to meet clients’ needs.

Cultural Competence

 Ability to work effectively with individuals from diverse backgrounds and cultures.

Cultural humility: approaching diverse clients with respect, self-awareness and a willingness to learn

Ability to speak multiple languages; key refugee languages are preferred.

Special Requirements

Valid Driver’s License/Proof of Insurance

Benefits

CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
- 14 Official Holidays
- 12 Sick Days Off (Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts