Job Description
What success looks like in this role:
The role of a CCaaS Solution Architect involves designing and implementing cloud-based contact center solutions that enhance customer engagement. Key responsibilities include:
Designing end-to-end solutions : Architecting solutions that meet business requirements and align with customer experience goals. Integration with enterprise systems : Integrating CCaaS solutions with CRM, ERP, and other enterprise systems to ensure seamless data flow and optimized performance. Technical leadership : Leading and mentoring a team of technical experts to ensure efficient delivery of solutions. Project planning : Developing detailed project plans, timelines, and milestones to ensure timely delivery. Implementation : Overseeing the implementation of CCaaS solutions, ensuring they meet all technical, functional, and performance requirements. Docume...
Apply for this Position
Ready to join Unisys? Click the button below to submit your application.
Submit Application