Job Description

What Success Looks Like In This Role

The role of a CCaaS Solution Architect involves designing and implementing cloud-based contact center solutions that enhance customer engagement. Key responsibilities include:

  • Designing end-to-end solutions: Architecting solutions that meet business requirements and align with customer experience goals.
  • Integration with enterprise systems: Integrating CCaaS solutions with CRM, ERP, and other enterprise systems to ensure seamless data flow and optimized performance.
  • Technical leadership: Leading and mentoring a team of technical experts to ensure efficient delivery of solutions.
  • Project planning: Developing detailed project plans, timelines, and milestones to ensure timely delivery.
  • Implementation: Overseeing the implementation of CCaaS solutions, ensuring they meet all technical, functional, and performance requirements.
  • Documentation: Producing compr...

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