Senior Client Management Professional

Client Success Operations Lead

This is a key position responsible for managing client relationships and ensuring seamless alignment between clients and the talent delivering work. The ideal candidate will have strong communication skills, experience in BPO operations or client-facing roles, and the ability to manage multiple workflows simultaneously.

The Client Success Operations Lead plays a critical role in maintaining communication clarity, supporting team performance, and resolving operational challenges quickly. This involves acting as a reliable point of contact for day-to-day client needs, conducting regular syncs to gather updates and set expectations, building trust through consistent communication, and surfacing concerns early.

• Coordinate with internal support teams to ensure all deliverables are met on time
• Maintain structured workflows to maximize efficiency