Senior Client Relationship Manager

Purpose

To develop, manage, preserve and enhance the relationship and service provided to clients. To ensure delivery of an exemplary service and contribute towards expanded client revenue goals, including assisting in the acquisition of new business.

Key Tasks & Duties

• Corporate account handling as assigned by EB Director and/or Head of CRM
• Build relationships with client at various levels of decision makers, account management, act as main point of escalation, develop and execute renewal strategies along with EB Director and/or Head of CRM, ensure wellness proposition delivery .
• Understand clients benefit requirements and provide advice on insurers services, coverage and pricing.
• Provision of the day to day servicing of a client’s insurance program to support retention and development of the business. Expansion of services to the clients
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