Job Description
About the Role
As a Senior Client Services Officer for the Manila Group Capability Center (GCC), you will play a key role in supporting your peers to deliver high-quality customer service. You will be responsible for resolving customer queries at first contact, ensuring maximum customer satisfaction through a relationship-based service approach that reflects genuine concern and proactive problem-solving. This includes taking ownership of issues, conducting thorough research using internal systems and liaising with other departments as needed to ensure timely and accurate resolution. Additionally, you will be accountable for maintaining service quality and ensuring compliance with both ANZ and regulatory requirements.
Banking is changing and we’re changing with it, giving our people opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role location: Solaris One, Makati
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