Senior Client Success Manager

Senior Client Success Manager We are looking for a full-time, remote Senior Client Success Manager with 7+ years of experience working in a software, technical recruiting, or technical outsourcing client services role. This role combines client advocacy with revenue responsibilities, focusing on retention and growth within existing client accounts.

This individual will build loyalty and long-term engagement with our clients driving strategy and execution within client retention programs, account reviews, health checks, cross-sales, issue resolution, interview management, KPI tracking and administration, and more.

Reporting to the Head of Client Success, you will advocate for the client across all of Velozient and will play an integral role in our service delivery team.

Responsibilities

Develop strong client relationships built on high responsiveness and advocacy

Serve as the primary owner of account growth plans, including retention, expa...