Senior Client Success Manager

Senior Client Success Manager

We are looking for a full-time, remote Senior Client Success Manager with 7+ years of experience working in a software, technical recruiting, or technical outsourcing client services role. This role combines client advocacy with revenue responsibilities, focusing on retention and growth within existing client accounts.

Reporting to the Head of Client Success, you will advocate for the client across all of Velozient and will play an integral role in our service delivery team.

Responsibilities

• Develop strong client relationships built on high responsiveness and advocacy
• Serve as the primary owner of account growth plans, including retention, expansion, and long-term account value
• Identify and close new sales opportunities within existing accounts, build job descriptions when necessary, and kick off new job recruiting efforts
• Plan and execute successful client retention programs tha...