Senior Cloud Reliability Analyst

This business delivers enterprise-grade software and cloud services that keep customers operational, secure, and future-ready.

They’re now strengthening their hosting and support capability with a senior IT support professional who enjoys solving complex problems and supporting others to do their best work.

Role Overview:

• Location:Bracknell/Hybrid (3 days in the office, 2 days working from home)
• Package:£55,000- £65,000 per annum & benefits
• Industry:Enterprise software/cloud & hosted services

What You’ll Be Doing:

• Providing high-level technical support to hosted customers, handling complex issues from diagnosis through to resolution
• Deploying, maintaining, upgrading, and troubleshooting virtual and cloud-based servers and environments
• Supporting both on-site and remote users with a calm, professional approach
• Installing, configuring, and maintaining systems, tools, and software across...