Senior Cloud Service Engineer

Job responsibilities:

• Answering/Troubleshooting on technical queries and dealing US clients via calls & Emails.
• Administer and resolve applications issues, provide updates and perform root cause analysis.
• Providing technical support to customers or end-users who are using Windows server-based systems.
• Managing and maintaining Windows server environments, including servers, applications, and databases.
• Responding to tickets raised by customers or end-users and ensuring that they are resolved within the defined Service Level Agreement (SLA).
• Managing and maintaining Active Directory, including creating and managing user accounts, groups, and permissions.
• Good customer handling skills (written & verbal).
• Diagnose and quickly resolve a wide range of Windows and applications problems to help minimize downtime.
• Troubleshooting as per preliminary guidelines to resolve the issues and escalate to resp...