Job Description
**Overview**
The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Contact Center as a Service (CCaaS) is the fastest-growing segment of AIBP at the convergence of AI innovation and the transformation of customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Lead the future of intelligent customer engagement. As a **Senior Cloud Solution Architect** , you will implement innovative solutions and help shape customer strategies that drive consumption of CCaaS, Copilot Studio and Azure usage. Proactively acts as the voice of the customer/partner and internal communities leveraging relevant insights from feedback tools and systems. Identifies and/or translates customer/par...
The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Contact Center as a Service (CCaaS) is the fastest-growing segment of AIBP at the convergence of AI innovation and the transformation of customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Lead the future of intelligent customer engagement. As a **Senior Cloud Solution Architect** , you will implement innovative solutions and help shape customer strategies that drive consumption of CCaaS, Copilot Studio and Azure usage. Proactively acts as the voice of the customer/partner and internal communities leveraging relevant insights from feedback tools and systems. Identifies and/or translates customer/par...
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