Senior Consultant, Service Manager NetOps

The Impact You’ll Make

We are seeking a committed and experienced Service Manager for our Network Operations (NetOps) team. The Service Manager will be responsible for ensuring seamless delivery of network services, coordinating cross-team resources to resolve issues, and driving continuous service improvement. This role plays a key part in enhancing user experience by upholding high standards of service delivery, managing service-level agreements (SLAs), and overseeing end-to-end (E2E) service operations. The ideal candidate will be a proactive leader who takes ownership of critical incidents and promotes effective communication among all stakeholders.

• Take accountability for service delivery performance, ensuring that it meets and exceeds customer expectations and drive future demand.
• Coordinate cross-team resources to efficiently resolve service issues and bottlenecks.
• Oversee day-to-day (E2E) service ...