Senior Consultant - Solution Design (BGC)

About the job Senior Consultant - Solution Design (BGC)

Education Qualifications : Graduate of any stream (Preferably MBA)

Requirements :

• Minimum 8 years BPO/BPM experience. Mandatory to have worked in customer service operations in a managerial role. Prior Solution design experience will be preferred.
• Must be knowledgeable on contact center operations along with RFP process and bid management.
• Crafting winning proposals and value propositions
• End to end bid management from qualify till submission
• Respond to RFPs, RFIs, RFQs, tenders and proactive bids
• Demand Generation, Account & strategy planning, GTM initiatives across geographies, industries and verticals
• Must be willing to work onsite in BGC, Taguig

Responsibilities:

• Client Interactions : Creates solutions, customized to client context IN ORDER TO conduct client interaction se...