Job Description

A prominent customer service company is looking for an experienced Operations Supervisor to manage a high-performing contact center team in Cebu City. The role involves coaching representatives, monitoring performance metrics, implementing quality assurance, and collaborating with departments to optimize workflows. Candidates should have 1-2 years of supervisory experience in a contact center, strong leadership abilities, and excellent communication skills. This full-time position is a great opportunity for career advancement in a dynamic environment.
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