Senior Coordinator – Air Operation

OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd.

Summary: Senior Executive – Air Operations

The Assistant Air Operations Manager is responsible for managing and coordinating air freight operations for South region within the freight forwarding industry. Reporting directly to the Branch Manager, this role involves overseeing daily air logistics activities, ensuring timely shipment processing, customs compliance, and effective communication with carriers and customers. The Assistant Air Operations Manager proactively optimizes operational efficiency, maintains high service quality, and addresses operational challenges promptly.

Job title: Senior Executive – Air Operations

Location: Bangalore

Department: Air Operations

Reports to: Branch Manager – Bangalore

Duties and Responsibilities:

• Manage daily air freight forwarding operations, including shipment booking, scheduling, and tracking.
• Coordinate and maintain strong relationships with airlines, carriers, agents, and customers to ensure smooth operations and timely deliveries.
• Ensure strict compliance with international air transport regulations, customs requirements, and internal operational policies.
• Identify and resolve operational issues promptly, including shipment delays, documentation discrepancies, and customs clearance challenges.
• Monitor and evaluate operational performance metrics and KPIs, identifying opportunities for improvement.
• Prepare accurate operational reports and maintain detailed shipment documentation.
• Collaborate effectively with internal teams (sales, customer service, and finance) to enhance customer satisfaction and operational efficiency.
• Provide regular updates and reports to the Branch Manager on operational status, challenges, and improvements.
• Stay updated on industry developments, regulatory changes, and best practices in air freight forwarding.

Required Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Graduate / bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field is preferred.
• Minimum 5 years of relevant experience in air freight operations.
• Proven experience in air freight operations within the freight forwarding industry.
• Strong understanding of international air logistics processes, customs regulations, and compliance requirements.
• Excellent organizational and time-management skills, with the ability to manage multiple tasks simultaneously.
• Effective problem-solving and analytical abilities to address operational challenges.
• Strong interpersonal and communication skills, capable of interacting effectively with airlines, carriers, customers, and internal teams.
• Proficiency in logistics software systems and Microsoft Office applications.
• Ability to work independently and collaboratively in a dynamic environment.
• Detail-oriented with a commitment to accuracy and quality.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Domestic travelling requirement
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.