Job Description
Senior CSSC Representative, OEM Sector, Industry Division
Job Description
**Senior CSSC Representative, OEM Sector, Industry Division**
Join our internal sales team and actively contribute to building efficiency and productivity while delivering exceptional customer service. You will engage with customers across the OEM sector through multiple communication channels—including digital platforms, telephone, email, and live chat—ensuring every interaction reflects our commitment to world‑class support.
**Your main responsibilities:**
+ Provide expert commercial and technical advice to customers across multiple channels, including email, phone, live chat, and instant messaging.
+ Manage and resolve customer request tickets—such as requests for information (RFI), quotations (RFQ), orders (RFO), and complaints (RFC)—to ensure timely and effective responses.
+ Prepare accurate and professional offers and quotations by applying advanced produc...
Job Description
**Senior CSSC Representative, OEM Sector, Industry Division**
Join our internal sales team and actively contribute to building efficiency and productivity while delivering exceptional customer service. You will engage with customers across the OEM sector through multiple communication channels—including digital platforms, telephone, email, and live chat—ensuring every interaction reflects our commitment to world‑class support.
**Your main responsibilities:**
+ Provide expert commercial and technical advice to customers across multiple channels, including email, phone, live chat, and instant messaging.
+ Manage and resolve customer request tickets—such as requests for information (RFI), quotations (RFQ), orders (RFO), and complaints (RFC)—to ensure timely and effective responses.
+ Prepare accurate and professional offers and quotations by applying advanced produc...
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