Senior Customer Experience Analyst

## Senior Customer Experience Analyst* Lead the transition process for new and offboarding customers, ensuring minimal disruption.* Work closely with implementation teams to ensure a smooth handover to operational support.* Develop and maintain documentation for customer-specific processes and requirements.* Coordinate with internal teams to ensure that service desk resources are adequately trained for new customer environments.* Communicate changes in support responsibilities, expectations, and SLAs to stakeholders.* Identify areas for process optimization and implement improvements.* Develop and maintain knowledge base articles and documentation.* Monitor ticket trends to address recurring issues proactively.* Ensure adherence to ITIL best practices and service management frameworks.* Identify skill gaps and organize training sessions for the team.* Ensure new team members receive proper onboarding and guidance.* Encourage a culture of continuous learning and knowledge sharing.* Stro...