Job Description

Advocate for customers across the UK by leveraging your customer experience skills, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.


As a Senior CX Associate in the UK Market Team, you will identify opportunities to improve the lives of millions of customers while delivering for the business at every turn. You’ll have the chance to lead projects that use commercial and customer insights to drive forward propositional change. Supported by user research and customer feedback, you’ll fuel the creation of innovative experiences and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our customer experience and ongoing success.

Job responsibilities: 

  • Partners with the Customer Experience Lead to identify new opportunities that reflect the needs of our customers and the market through data analysis, competitor and custo...

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