Senior Customer Experience Manager

The Customer Experience Manager (CXM) will lead Ecosa's Customer Experience Journey Design Team, ensuring a seamless and customer-centric journey across all touchpoints. As both a strategic leader and operational manager, the CXM will oversee the design, implementation, and continuous improvement of customer journey processes, with a focus on four key pillars: People, Process, System, and Service.

The CXM acts as the bridge between strategy and execution—aligning cross-functional teams with Ecosa’s vision for delivering“WOW” experiences while supporting sustainable growth and operational resilience. This role champions innovation, customer empathy, and a culture of continuous improvement.

Roles and Responsibilities

Customer Experience Strategy & Design

• Develop and own Ecosa’s Customer Experience Journey Framework, ensuring it reflects our “WOW” experience philosophy and adapts to evolving customer needs.
• Lead the mapping...