Senior Customer Experience Program Manager

The Strategic Program Management office (SPMO) is responsible for project managing work that is part of the Customer Experience Operations (CXO) division’s strategic roadmap. We partner with all CXO team members up through to our highest level leaders (known as LT) to execute transformative work and lead our governance process. As a member of SPMO, you execute on operational initiatives/projects with excellence, develop trusted partnerships with our stakeholders, and drive strategic thinking across CXO. This is done to support the evolution and transformation of our Customer Experience organization.

Specific Responsibilities include:

• Gain a deep understanding of CXO priorities and execute on projects that deliver value against CXO objectives


• Plan, Coordinate, Lead and Govern complex must deliver projects and deliverables that align to department goals and/or CXO organizational strategy.


• Doc...