Job Description

About the Role

We are looking for a Customer Onboarding & Success Manager to be the first member of our LATAM team. This hybrid role combines Onboarding, Customer Success, and Customer Support responsibilities.

Key Responsibilities

Onboarding

  • Act as the first post‑sales point of contact for new customers
  • Develop a deep understanding of client objectives and translate them into success plans
  • Deliver world‑class onboarding experiences through training, setup guidance, and milestone achievement
  • Ensure clients achieve ROI quickly by managing their implementation and meeting agreed launch dates
  • Partner with Sales and Account Management to ensure smooth handoffs

Customer Success

  • Manage a portfolio of clients, ensuring they continuously see measurable impact from our solution
  • Build and maintain long‑term relationships, delivering a best‑in‑class customer experien...

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