Senior Customer Operations Manager

eClerx is hiring for Customer Operations - International Voice Process

Designation: Senior Process Manager / Associate Program Manager

Location: Pune

Shift Timings - Night Shift

Specialisation – International BPO, international Voice process, Telecom and Team Handling

We are looking for overall experience of 10+ years and should be a graduate or post graduate in any specialisation.

Roles and Responsibilities:

• Maintains and improves operations by monitoring system performance;
  identifying and resolving problems;
  preparing and completing action plans;
  completing system audits and analyses;
  managing system and process improvement and quality assurance programs;
  installing upgrades
• Prepares performance reports by collecti...