Senior Customer Relation Executive

Certificate or Diploma in Estate Management, Building Technology, Mass Communication (Public Relations), Business Administration, or related disciplines.

Minimum 3 years of relevant working experience, preferably in property development, real estate, or equivalent industries.

Responsibilities

• Manage all matters related to Vacant Possession (VP) handover and house defect complaints.
• Ensure smooth customer service operations in accordance with Company policies, Standard Operating Procedures (SOPs), and Standing Orders.
• Liaise with the Credit Administration Department to obtain customers’ VP appointment schedules.
• Conduct joint inspections with site personnel prior to VP to identify and record unit defects.
• Monitor and ensure units are in good condition before VP handover to purchasers.
• Prepare VP handover materials including key arrangements, checklists, VP handbooks, and VP kits.
• Conduct unit key han...