Senior Customer Relations Officer

Overview

About Our Client
Our client is a reputable public sector organisation based in Subiaco. As a small-sized entity, they are committed to delivering high-quality services and maintaining strong community engagement.

Job Description

• Deliver excellent customer service and support to internal and external stakeholders.
• Manage and respond to customer inquiries in a professional and timely manner.
• Maintain accurate records and ensure data is up to date.
• Coordinate and manage administrative tasks to support the team.
• Provide detailed reports and updates to management as required.
• Assist in resolving escalated customer concerns effectively.
• Work collaboratively with team members to meet organisational objectives.
• Ensure compliance with public sector policies and procedures.

The Successful Applicant

A Successful Senior Customer Relations Officer Should ...