Senior Customer Service Advisor

Known internally as Senior Careline Operator 

Location: Office based in Ringwood, Hampshire

Hours: 37.5 hours per week, worked as ‘4 shifts on / 4 shifts off’ to include rostered weekends and Bank Holidays (please note this could include work over the Christmas period).

Shifts: 08:30 to 20:00 (inclusive of 45 min unpaid break). We are happy to consider shorter shifts (later start time) for the right candidate.​

Salary: Negotiable from £25,000 p/a, depending on experience, to be discussed at interview

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What does the role involve?

Our two Senior Careline Operators work opposite shifts supporting the Monitoring Services Management team in coaching and performance related activities for the Careline Service. ​This varied role includes live call monitoring, call auditing, reporting, administration duties and supporting the training and induction of new team members.

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