Senior Customer Service Representative

Join Our Team at Güntner! Position : Senior Customer Service Representative Location : Parque Industrial Stiva, Rogelio González Caballero, Apodaca, N.L. About Güntner: Güntner is a leading German company specializing in the manufacturing of refrigeration and air conditioning equipment. With a global presence, we are committed to delivering innovative, high-quality products that meet the highest standards of efficiency and sustainability. Our mission is to provide solutions that improve people’s lives and contribute to a more sustainable future. Role Objective: The Senior Customer Service Representative is responsible for ensuring customer satisfaction through effective communication with all departments involved in the order process, supporting the company’s core mission. Main Responsibilities: Order Confirmation and Delivery Follow-up Confirm shipping dates to ensure customer satisfaction. Resend order confirmations in case of updates or delays. Send reports with confirmed delivery d...