Job Description


Genesis10 is seeking a Senior Customer Service Representative for an on-site 6-month contract-to-hire position with a leading client in Columbus, OH.


Compensation: $21.00 - $23.00 per hour, W2.



Description:

The Senior Customer Service Representative (Sr. CSR) assists the help desk supervisors in developing, preparing, and motivating the Customer Service Representatives (CSRs). The Sr. CSR also assists in the daily work supported within the help desk.



Job Duties:
  • Handling inbound calls for all clients, including calls from federal, commercial, and WCSC clients.
  • Assisting supervisors in managing incoming calls by monitoring call reporting, delegating work, and motivating the team.
  • Assisting with quality monitoring and supporting helpdesk emails.
  • Assisting supervisors with managing the clients' standard operating procedures (SOPs).
  • Collaborating with supervisors, projec...

    • Apply for this Position

    Ready to join Genesis10? Click the button below to submit your application.

    Submit Application