Senior Customer Service Representative

Description
We are seeking a motivated, empathetic, and solutions-oriented Customer Service Representative to support hospital customers and field sales representatives. This role goes beyond traditional customer service and requires strong problem-solving skills, initiative, and the ability to manage high-volume, complex requests that directly support life-saving products.
Working with hospitals and sales reps to assist with tracking orders, returns, and service requests.
Key Responsibilities
Serve as the primary point of contact for hospital customers and sales representatives
Track and process orders, returns, and service requests with speed and accuracy
Manage a high-volume shared inbox and daily inquiries
Proactively communicate order status, backorders, and issue resolution
Solve complex customer issues using critical thinking and root-cause analysis
Collaborate with internal stakeholders and cross-functional business teams
Utilize ERP and CRM syste...