Senior Customer Service Representative

We are seeking a highly motivated and experienced Senior Customer Support Specialist to join our Escalations Team. In this critical role, you will be responsible for handling complex, sensitive, and escalated customer inquiries and issues. You will act as a key point of contact for resolving challenging cases, managing customer complaints, and facilitating swift resolution by collaborating closely with internal and external stakeholders. Your expertise will be vital in enhancing customer trust and satisfaction.

• Handle and resolve complex, escalated customer cases across trading, compliance, and general inquiries with a user-first mindset. Your role is crucial in turning challenging situations into positive experiences by providing timely, accurate, and empathetic support.
• Develop a deep understanding of our platform and products to not only solve issues effectively, but also to guide and educate users — helping them trade with confidence and use our servic...