Senior Customer Service Representative

Hard Rock Games is a leader in offering world-class social and mobile gaming experiences. We’re seeking a dynamic Senior Customer Service Representative to join our team. If you’re passionate about providing exceptional customer service, mentoring others, and contributing to a fast-paced gaming environment, this is the opportunity for you.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Games taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

About the Role

As a Senior Customer Service Representative, you will handle escalated issues, mentor junior representatives, and serve as the backup to the Customer Service Lead. You’ll be responsible for guiding the team, providing feedback, and ensuring seamless operations in the Lead’s absence. In collaboration with other...