Senior Customer Service Specialist

Primary Role

The Senior Customer Service Specialist is responsible for managing all customer communication from the initial inquiry (email or phone call 1-855) through to the final resolution. This role collaborates with Parts & Accessories team by handling inbound customer service calls and emails, creating and managing C/S tickets, and ensuring each request is resolved to the customer’s satisfaction. The Specialist also receives all incoming global sales “1‑877” calls, addressing customer service or parts‑related questions when applicable, or routing other inquiries to teams such as Business Development or relevant departments.

Key Responsibilities

• Initial customer engagement (Receive the 1-877 global C/S telephone line)
• Initial qualifications of 1-855 inbound calls and hand off to the business development team of Sales Opportunities where applicable
• Troubleshooting including involving other internal specialists (Gain kno...